News Release Details

Wi-LAN STRENGTHENS COMMITMENT TO PREMIUM GLOBAL CUSTOMER CARE

10/04/2004

 

CALGARY, Canada - October 4, 2004 - Wi-LAN Inc. (TSX:WIN), a global provider of broadband wireless communication products and technologies and a charter member of the WiMAX Forum(1), announced today customers who deploy Wi-LAN’s industry-leading broadband wireless access products are now supported by a 24/7 call center. The new call center, along with the recently announced two-year worldwide warranty, provides Wi-LAN’s global customers with the best support in the industry, 24 hours a day, 7 days a week.

"Wi-LAN sold its first wireless modems in 1995 and our business has become increasingly global ever since," said Jonathan Kinghorn, Manager, Applications Engineering, Wi-LAN Inc. "We now sell on every continent, and likely in every time zone, worldwide. The new call center ensures that anyone, anytime, anywhere will receive optimal customer service. Customers are connected with a trained person and a test lab facility that allows that person to test configurations of any and all of our broadband wireless products, including Libra 3000, Libra 5800, Ultima3, VIP and even our legacy products."

"I have used broadband wireless products from many of the leading vendors and have found Wi-LAN’s products to be very reliable," said Mr. M.A. Hakim, Chief Technology Officer, Dhakacom Limited, an Internet service provider in Bangladesh. "I seldom encounter any issues with Wi-LAN’s products, but it gives me additional confidence to know that immediate help is always just a phone call away."

"We have sales engineers in various international locations, but they are not always available immediately when a customer calls," said Dr. Sayed-Amr El-Hamamsy, President and CEO, Wi-LAN Inc. "With the call center now in place, our customers can always immediately talk to a knowledgeable person who can help them with most potential issues that they may encounter with the installation and maintenance of our products."

Wi-LAN’s Ultima3, VIP and Libra product series, which include an all-inclusive 2-year parts and labor warranty, are now supported by a 24/7 call center. Customers can reach the call center by calling Wi-LAN’s switchboard at (403) 273-9133. As well, customers seeking support can e-mail Techsupport@wi-lan.com. This inbox is monitored 24 hours a day, 365 days a year.

Available in license-exempt and licensed frequency bands, Wi-LAN’s broadband wireless access products are certified for deployment in most countries worldwide. They are developed for commercial outdoor broadband wireless networks and are ideal for high-density non-line-of-sight (NLOS) point-to-multipoint configurations, medium-density ad-hoc networks, and long-distance point-to-point backhaul applications.
Wi-LAN provides customers with a smooth upgrade path as new products become available. With WiMAX just around the corner, Wi-LAN has introduced its CONTINUITY PROGRAMTM. The core of the CONTINUITY PROGRAM is Wi-LAN’s commitment that any current LIBRA Customer Premise Equipment (CPE) will operate side by side, in the same network, the same cell and even the same sector with future WiMAX Certified CPE’s. The CONTINUITY PROGRAM will minimize network and revenue disruption and protect customers’ investment in current Libra technology when networks are transitioned to WiMAX compliant equipment. The CONTINUITY PROGRAM offers Wi-LAN customers a solid migration path to Wi-LAN’s Wi-MAX Certified systems, which are expected to be available in the first half of 2005.

 

About Wi-LAN Inc.
Wi-LAN is a global provider of broadband wireless communications products and technologies, offering businesses, including telecom service providers, and government enterprises effective, economic and secure wireless high-speed communications solutions. Wi-LAN specializes in high-speed Internet access, data network extension, and wireless data and telephony backhaul, utilizing its high quality products and industry-leading technologies. Wi-LAN believes its W-OFDM patents are necessary for the implementation of devices using the IEEE 802.16 WirelessMAN Standard * and the ETSI BRAN HiperMAN* standard (the WiMAX* standards), the IEEE standards 802.11a and 802.11g (the 2nd generation Wi-Fi* standards), and the ETSI BRAN HiperLAN/2* standard. Wi-LAN licenses its W-OFDM technology and has executed non-exclusive W-OFDM license agreements with semiconductor companies. Wi-LAN is the Chair Company of the OFDM Forum (www.ofdm-forum.com) and an active member of the WiMAX* Forum (www.wimaxforum.org). Wi-LAN's common shares trade on The Toronto Stock Exchange under the symbol "WIN." Detailed information on Wi-LAN can be found at www.wilan.com.

Forward Looking Information
Certain statements in this release, other than statements of historical fact, may include forward-looking information that involves various risks and uncertainties. These may include, without limitation, statements based on current expectations involving a number of risks and uncertainties related to all aspects of the wireless communications industry. These risks and uncertainties include, but are not restricted to, continued increased demand for the Company's products, the Company's ability to maintain its technological leadership in the field of high-speed wireless communications, the Company's ability to attract and retain key employees, the enforceability of the Company's patents, and the availability of key components.

These uncertainties may cause actual results to differ from information contained herein. There can be no assurance that such statements will prove to be accurate. Actual results and future events could differ materially from those anticipated in such statements. These and all subsequent written and oral forward-looking statements are based on the estimates and opinions of management on the dates they are made and expressly qualified in their entirety by this notice. The Company assumes no obligation to update forward-looking statements should circumstances or management's estimates or opinions change.

* All trademarks and brands mentioned in this release are the property of their respective owners.

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